FAQ

1. When will I receive my order?

We deliver your order within 7–12 days after dispatch. You will receive a tracking ID on WhatsApp once the pickup is confirmed.

2. Do you charge for shipping?

No! Shipping is completely free for all orders.

3. How do I track my order?

Once your order is dispatched, we send you a tracking ID via WhatsApp. You can use it to track your package in real time.

4. What is your return policy?

You can request a return within the return period(Within 5days) if the product is damaged, defective, or incorrect. Items sent back without requesting a return will not be accepted.

5. How are returns collected?

If your return is approved, our delivery agent will collect the product from your location. No need to ship anything yourself.

6. Do you offer refunds?

Yes. Once we receive and inspect the returned item, we will process your refund to your original payment method.

7. Are your products original?

Yes! We provide high-quality beauty, skin, and hair care products sourced from trusted suppliers.

8. How do I contact customer support?

You can reach us anytime through our Contact Us page. We respond within 24 hours.